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How do I track my delivery?

When you receive your order invoice by email it will include a tracking link with parcel/consignment reference. If you click the link and enter your reference number you can track your delivery. Depending on the courier/carrier you maybe asked to enter your delivery postcode. If you have signed up for a Living Heat Account, you […]

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What size of electrical supply will I need to install an Electric Underfloor Heating Mat?

To determine the total load of your heating mat, check the label attached to the end of the box, which specifies the mat’s total power. As an example, a 150 watt heating mat covering 10 square meters would have a total power of 150 x 10 = 1500 watts or 1.5 kilowatt. To calculate the […]

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Should I turn my Underfloor Heating OFF during the Summer months?

If you’ve experienced the comfort of a warm floor, you may not want to give it up, even on cool summer nights. However, most heating systems used as a primary source are usually turned off during summer.

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What type of insulation should I use on a concrete subfloor?

We recommend using Living Heat Tile Backer Boards. They are availible in 6, 10, 20 & 30mm thickness. They are designed to insulate and resurface walls and floors. They are fixed in place with a flexible adhesive (on floors) and screws and washers (on walls). As well as being a superior insulation for underfloor heating, […]

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Do I need insulation? How long will it take for the floor to warm up?

Although not always a necessity over wood subfloors, insulation will still greatly increase the response rate and overall efficiency of all underfloor heating systems. When installing heating over a concrete subfloor a suitable insulation must be installed as un-insulated concrete will drain the heat from the heating system.

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How do I register my products for Warranty Purposes?

You can register your Living Heat Heating Systems for warranty purposes by visiting our Warranty Registration page: https://www.livingheat.co.uk/warranty-registration/

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I need to return an item, how long have I got to return it?

If you need to return an item you have 30-days from the time of delivery to return it.

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How does electric underfloor heating work?

Electric underfloor heating systems consist of electric heating elements that are installed under the floor. The elements are typically made of thin, flexible wires or mats that are easy to install. They are connected to a thermostat and a power source, and are controlled by a simple on/off switch or a programmable thermostat. When the […]

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What are the benefits of electric underfloor heating?

The benefits of electric underfloor heating include increased comfort, energy efficiency, easy installation, low maintenance, and versatility.

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What should I consider when choosing an electric underfloor heating system?

When choosing an electric underfloor heating system, consider the type of flooring, room size, power source, and control options.

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Can electric underfloor heating be used in a variety of different rooms and settings?

Yes, electric underfloor heating can be used in a variety of different rooms and settings, including bathrooms, kitchens, and living areas.

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Is electric underfloor heating a reliable and low maintenance option?

Yes, electric underfloor heating systems require very little maintenance and are very reliable.

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Can electric underfloor heating replace radiators?

Electric Underfloor heating is a popular heating method and ideal in bathrooms and kitchens, but it can be used anywhere in the house. Using underfloor heating instead of radiators is possible and depending on your heat loss, you can even get rid of radiators completely.

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Can you carpet over underfloor heating?

Many people assume that underfloor heating only works with hard flooring such as tiles and laminate, but carpet is also a suitable floor covering choice for underfloor heating.

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Why should I use insulation boards on a concrete base?

The way the insulation boards are fixed to the subfloor depends on the base type. On a concrete base, the insulation boards are put down with a suitable flexible tile adhesive. The boards should be laid with staggered joints and once the flexible tile adhesive hardens, the joints should be re-enforced with glass fibre tape. […]

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Can I install a thermostat myself?

While electric underfloor heating installations can be completed by a competent DIY, thermostats require electrical work which must be completed by an electrician. All wiring and electrical work must be completed by a qualified and certified electrician only.

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Where can I download the Wi-Fi APP ‘SmartLife’?

You can download the SmartLife App from both the Apple App Store or from the Google Play Store. You can download either by selecting the links here below as required. SmartLife App (Apple Store) SmartLife App (Google Play Store)

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What’s the maximum load a Living Heat thermostat can handle?

Living Heat Thermostats are rated @3,600 watts or 16 amps. maximum.

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At Living Heat Ltd, we offer a personal experience. That is tailored to get you the right product at the right price.

For more information on any of our products please get in touch, we are here to help.

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